Refund policy

Returns & Refunds Policy (USA)

Last updated: October 16, 2026

Every Cavisie.pl item is printed or embroidered just for you after you place your order. Orders shipped to US addresses are printed, packed, and shipped by our production partners in the United States. Because each piece is made to order, our policy works a little differently from a regular store. Please read it before you order.

1. Made to order – all sales final

We do not accept returns, exchanges, or refunds for:

change of mind or accidental orders,
choosing the wrong size or color,
gifts the recipient doesn't love.

Every product page has a size chart in inches. Please compare it with a sweatshirt or T-shirt you already own before you order.

2. If something is wrong, we'll make it right

We'll send you a free replacement or give you a full refund (including shipping) if your item:

arrives damaged or defective,
has a printing or embroidery error (for example, a misplaced, blurry, or wrong design),
is not what you ordered (wrong product, size, or color),
differs from the measurements in our size chart by more than 1 inch.

You don't need to send anything back.

Small variations in print placement and color, and the normal look of embroidery stitches, are part of made-to-order production and are not defects.

3. How to report a problem

Email zwroty@cavisie.pl within 21 days of delivery and include:

your order number,
a short description of the problem,
clear photos of the whole item, a close-up of the problem, and the shipping label.

We reply within 2 business days. Once we confirm the issue, we send a replacement or issue your refund – whichever you prefer.

4. Lost packages

If your tracking hasn't updated or your package hasn't arrived within 30 days after it shipped, email us within the next 7 days and we'll send a replacement or a full refund.

If tracking shows "Delivered" but you can't find your package, please check with neighbors, your building office, and the carrier, and wait 24 hours, as carriers sometimes scan packages early. We can't replace packages that the carrier confirms as delivered, but we'll gladly help you file a claim with the carrier.

5. Wrong or incomplete address

Please double-check your address at checkout. If a package is returned because the address was incomplete or incorrect, we'll reship it once you confirm the correct address. In that case, the reshipping cost is paid by the customer.

6. Cancellations and changes

Orders go into production quickly. If you need to change or cancel an order, email us right away at sklep@cavisie.pl. We can make changes only before your order goes into production. If we can't ship your order within the time stated in our Shipping Policy, we'll let you know and you can choose to cancel for a full refund.

7. Refunds

Approved refunds are issued to your original payment method within 5 business days. Your bank may need a few more days to show it.
We never charge restocking or return fees.

8. Please don't send items back without contacting us

Our business address in Poland and our production partners' facilities don't accept returns. Packages sent without our written instructions can't be matched to an order and can't be refunded.